In this podcast, Profitable Hospitality resident expert Ken Burgin, chats to Doug Kelsall, Talent Division Manager at BENCHMARQUE.

Doug has recently reviewed and updated our library of 24 job descriptions available for our members to download.

Ken and Doug discussed what’s included in a well-written job description for managers, line staff, and trainees. They also talked about essential duties and responsibilities, the importance of a purpose statement, accountability, knowledge, experience, qualifications, and measuring performance.

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Happy listening!